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Counters Offering Extended Hours

最終更新日:2024年4月16日

  In order to make procedures at City Hall more convenient for its citizens, Tokushima City has established counters that operate outside of regular business hours for certain procedures, namely moving notifications (to, from, or within the city), issuance of copies of residence records or full and/or partial copies of family registers, and procedures associated with changing your address or updating the family register. We hope that these extended hours will be helpful to those of you who may find it difficult to come in on weekdays due to work or other obligations.
Regarding widespread delivery of Family Register Record(JPN only)
(Note: Interpretation services are not available outside of the regular business hours.)

Hours of Operation

The 2nd and 4th Sunday of every month, from 8:30am to 12:00pm.

Notice of Special Extended Hour Operations

Due to an increase in individuals moving in and out of the city due to change in employment and enrollment in school, etc, the fourth Sunday of March and the first Sunday of April will be operating on especially extended hours.

March 30th, 2025 (Sun) 8:30AM - 5:00PM
April 6th, 2025 (Sun) 8:30AM - 5:00PM

The full Extended Hour Operations Guide can be seen at the link below

Location of Counters Offering Extended Hours

1F of the Main Building of Tokushima City Hall



On the day of your visit, please use the parking lot on the east side of City Hall (by the JR railway), and enter via the Main or East entrance.
Please note that parking permits do not allow you to park on the road along the east side of City Hall.

Available Services

List of Available Services
Operating Counter Counter # Available Services For Contact
Certificate Counter 1
  • Issuance of a residence record, full and/or partial copy of the family register, seal (inkan) registration certificate, tax certificate, etc.

Resident Registration Division
TEL:088-621-5140

Resident Registration Division 2
  • Reporting changes that pertain to the family register (birth, death, marriage, etc.)

TEL: 088-621-5137
TEL: 088-621-5138

3 & 4

Counter 3:

  • Reporting a change of address as a foreign resident (moving in, out, or within the city)
  • Applying for a special permanent resident certificate

Counter 3 and 4:

  • Reporting a change of address (moving in, out, or within the city)
  • Applying for seal (inkan) registration or changes
TEL: 088-621-5134
My Number Card Counter B
  • General information about the My Number Card

TEL: 088-621-5086

TEL: 088-621-5088

Health Insurance & Pension Division 9
  • Entering, withdrawing from, or making changes to National Health Insurance when changing addresses or updating the family register
TEL: 088-621-5157
Counter for Mothers & Children 30
  • Applying for a new Maternal & Child Health Handbook
  • Procedures to obtain pregnancy/infant health checkup report sheets or a medical history questionnaire when changing addresses or reporting a birth (Please bring your Maternal & Child Health Handbook)
  • Procedures to apply for child allowance, medical care benefits for children, or at-home child-raising support coupons when changing addresses or reporting a birth

During extended hours:

  • Extended Hours General Line
    TEL: 088-621-5111



During regular hours:

  • (For Maternal & Child Health Handbooks)
    Center for Children and Families
    TEL: 088-656-0536
  • (For Infant Medical Checkups, etc.)
    Child Health Division
    TEL: 088-656-0532
  • (For child allowance, medical care benefits for children, or at-home child-raising support coupons)
    Child Raising Support Division
    TEL: 088-621-5194/5564

Note

Please understand that there are procedures that cannot be handled on these days as all other counters are closed outside of regular business hours.



The tax certificates that can be issued during extended hours are as follows. However, in cases where direct confirmation with the department is required, they cannot be issued.

  • Residence tax income/taxation certificates
  • Personal tax payment certificates

Issuance of any other tax certificate, or requests made by a third party (those requesting certificates of someone who has passed away, those outside of a household who do not have a power of attorney, relatives who do not live together and do not have a power of attorney, lawyers, judicial scriveners, notaries public, or other law professionals, etc.) cannot be completed on these days.



We may not be able to handle or complete procedures in the case that we must receive confirmation from other municipal organizations, so please contact the relevant divisions ahead of time for more information on the services offered and the documents required for each procedure.
If you would like to contact the Counter for Mothers & Children ahead of time, please contact the relevant division on weekdays between 8:30am and 5:00pm.

Identity Verification

Identity verification will be required of anyone who comes in to report a change of address (moving in, out, or within the city), update the family register (for marriage, cooperative divorce, adoption, etc.), or request any type of certificate.
Please present your driver's license, passport, residence card, My Number Card, or other acceptable piece of identification. If you do not provide any ID, you may not be able to complete the procedure.

Completing Procedures via Proxy

When reporting a change of address or requesting a certificate via proxy, your proxy must submit a power of attorney written by you, as well as their own ID.
For more information, please contact the Resident Registration Division (088-621-5140; 088-621-5137; 088-621-5134).

Layout Guide of City Hall First Floor

City Hall First floor Layout Map

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お問い合わせ

総務課

〒770-8571 徳島県徳島市幸町2丁目5番地(本館6階)

電話番号:088-621-5021

ファクス:088-654-2116

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徳島市役所

〒770-8571 徳島県徳島市幸町2丁目5番地

電話:088-621-5111(代表) ファクス:088-654-2116

開庁時間:午前8時30分から午後5時まで(土曜・日曜・祝日・12月29日から翌年の1月3日までを除く)

注記:施設・部署によっては異なる場合があります。

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